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Sign-in / Login Issues

Category: Problems and Troubleshooting

Sign-in / Login Issues ENGLISH Issue The user is unable to log in and access the Door James application. This article also applies to users requesting a password reset. Typical error message: “Your si...

Geofence Troubleshooting Guide

Category: Problems and Troubleshooting

Here's the full article with all three language versions: Geofence Troubleshooting Guide Applies to: Member App (iOS) | Article type: Troubleshooting German and French translations are listed below...

Door James 2.0 - New App Resources & Documentation

Category: New App Door James 2.0

English Door James 2.0 Resources Welcome to the Door James 2.0 resource page. This page contains the latest support materials for the member app, all in one place. As we continue to develop and improv...

FAQs Frequently Asked Questions - Door James 2.0

Category: New App Door James 2.0

When is the new app available?The new app experience will be available from April 7. Do I need to switch right away?No. You can switch at any time during the 3-month transition period. We recommend sw...

May 2026 Release

Category: Release Notes

May 2026 Watch our May Release videos by selecting your preferred language below: English | German | French   ⊕ Improvements Status Icons → Users can now turn on Status Icons in settings to show icons...

April 2026 Release

Category: Release Notes

April 2026 ♦ Door James Meet Door James Meet is now available in Door James 2.0. Users can share a personal booking link so external contacts can easily find and book an available meeting time, withou...

FAQs Frequently Asked Questions – Door James 2.0 French

Category: New App Door James 2.0

FAQs - Door James 2.0 Quand la nouvelle application sera-t-elle disponible ?La nouvelle application est disponible à partir du 7 avril. Dois-je changer immédiatement ?Non. Vous pouvez effectuer la tra...

FAQs Frequently Asked Questions – Door James 2.0 German

Category: New App Door James 2.0

  FAQs – Door James 2.0 Wann ist die neue App verfügbar?Die neue App ist ab dem 7. April verfügbar. Muss ich sofort wechseln?Nein. Du kannst jederzeit innerhalb der 3-monatigen Übergangsphase wechseln...

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