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Sign-in / Login Issues

Category: Problems and Troubleshooting

Sign-in / Login Issues ENGLISH Issue The user is unable to log in and access the Door James application. This article also applies to users requesting a password reset. Typical error message: “Your si...

Geofence Troubleshooting Guide

Category: Problems and Troubleshooting

Here's the full article with all three language versions: Geofence Troubleshooting Guide Applies to: Member App (iOS) | Article type: Troubleshooting German and French translations are listed below...

March 2026 Release

Category: Release Notes

March 2026 ♦ Door James 2.0 launches on 7 AprilWe’re excited to share that Door James 2.0 will officially launch on 7 April. This is our most significant app update yet, with a completely re-imagined ...

How to Deactivate the Member App

Category: Member App

How to Deactivate the Member App ENGLISH Steps Log in to the Admin Panel Select the correct office Open Office Open Member App Settings & Notifications Toggle Activation to OFF Click Save The M...

Create your office in Door James

Category: Create your office in Door James

Create your office in Door James ENGLISH Overview To create a new office in Door James, use the Rollout function in the Admin Panel. Steps Log in to the Admin Panel Open Office Scroll down and ...

Admin Panel Playlist - English

Category: Tutorial Videos

 https://www.youtube.com/playlist?list=PL8JKYY_7rSqGW2h3Zd1-_pkAQFvqyO5bS Admin Panel Restructured → https://youtu.be/yh8DkC6Inn0?si=vCZaBXYTCTwUr6yU Office Information → https://youtu.be/AMdRLpchWbE...

February 2026 Release

Category: Release Notes

Door James – Release Notes 23 February 2026 Watch our February Release videos by selecting language below: English | German | French  ⊕ Improvements Sticker Orders → Office Admins can now place and ...

Time Recording Features

Category: Admin Panel

Released Date: 09-04-2024New Time Recording Feature: A comprehensive new module for time recording has been introduced. This tool enables managers to effectively oversee their team's work schedules, i...

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