How to Deactivate the Member App

Category: Member App

Manager In case there is a need to deactivate the member app and later activate it again, managers and admins in the Admin Panel are able to do that. To do that, go to “Manage”- Member App- Settings....

Overview Dashboard

Category: Tutorial Videos

You can find the tutorial video below. For more questions, please create a help desk ticket and reach us.

Sign-in / Login Issues

Category: Problems and Troubleshooting

Issue: User is unable to login and access to Door James. This article also applied for user's requesting password reset. Error: Your sign-in was blocked. Can’t login into account. It says additional i...

How to set-up the visitor kiosk on iOS devices

Category: Visitor Management

To use the visitor management tool on an iOS device in kiosk mode, the next process has to be followed: Firstly, to create a short-cut of the PWA (progressive web application) follow the next steps: ...