Reporting Problem in Doorjames Application

Reporting Problem in Doorjames Application

Steps on how to Report Problem in Doorjames application:

1. Sign in to https://doorjames.app/

2. Go to “Settings” and choose “Report a problem”

3. Select a problem you want to report. In this case we have four (4) types.

3.1 Desk Problem

• Select an “Area” and “Desk Name”.
• Click on “confirm details”.
• Select the “type of problem”. You can attach photos.
• Then click “Send” button.

3.2  Meeting Room Problem

• Select an “Area” and “Room Name”.
• Click on “confirm details”.
• Select the “type of problem”. You can attach photos.
• Then click “Send” button.

33.3 App Technical Problem

• Fill in mandatory fields “Summarize the Issue” and “How did this bug occur?”.
• You can add additional comments and photos.
• Then click “Send” button. 

33.4 Other Problem

• Fill in mandatory fields “Choose an Area” and “Type of Problem”.
• You can add additional comments, specify location and attach photos.
• Then click “Send” button.