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Tutorial Videos

You can find the tutorial video below. For more questions, please create a help desk ticket and reach us.

Sign-in / Login Issues

Problems and Troubleshooting

Issue: User is unable to login and access to Door James. This article also applied for user's requesting password reset. Error: Your sign-in was blocked. Can’t login into account. It says additional i...

How to set-up the visitor kiosk on iOS devices

Visitor Management

To use the visitor management tool on an iOS device in kiosk mode, the next process has to be followed: Firstly, to create a short-cut of the PWA (progressive web application) follow the next steps: ...

How to Set up a Booking with DoorJames

Asset Booking

1. Login to Door James App. 2. Select the office location on the filter tab. Once office location had been selected, Click on "Start Booking". 3. Choose "Asset Type", "Date and Time", "Features" and ...

How to Tailor booking hours after user's office hours, and not current time.

Category: Asset Booking

Within DJ app >Go to My profile > Booking Settings >Enable My Default Working Hours  Reference Ticket: X73-HBL-Y166  

Check out option not visible

Category: Problems and Troubleshooting

Issue: Check out option not shown. We receive currently a lot of tickets from CGI members from India regarding being not able to checkout or check in. This is due to the office setting in the Admin Pa...

Feedback / Suggestion Tickets

Category: Ticket System

If there's a "no-bug“ , "Not a bug " written in the ticket, the ticket can most likely be ignored as it just provides feedback. A generic answer would be fine, like: " Thanks a lot for the valuable f...

How to Download Door James Application on Laptop

Category: Problems and Troubleshooting

Steps in Downloading Door James Application on Laptop Go to https://doorjames.app/ on your edge browser. Click on the three dots and go to "apps". Choose "Installed Door James". A new window will app...

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