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Problems and Troubleshooting

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Knowledgebase Problems and Troubleshooting

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Feature Request tickets

Feature Request tickets  If you receive any ticket with category labeled as “Feature Reques

App doesn't get past start screen

App doesn't get past start screen Issue: App remains stuck on the "Hi there!" welcome screen and will go no further.

Sign-in / Login Issues

Issue: User is unable to login and access to Door James. This article also applied for user's requesting password reset. Error: Your sign-in was blocked. Can’t login into account. It says additional i...

How to Download Door James Application on Laptop

Steps in Downloading Door James Application on Laptop

Check out option not visible

Issue: Check out option not shown. We receive currently a lot of tickets from CGI members from India regarding being not able to checkout or check in. This is due to the office setting in the Admin Pa...

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