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Door James
Door James Help Desk

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iPhone Geofencing Issues 2

Update: If you are experiencing issues with Geofencing functionality on your iPhone, a fix has been implemented. Please check for an update on the App Store and restart the Door James app. If issues persist, submit a help desk ticket. Please note:  Automatic Check-In, Check-Out, and related alerts require Location Access set to “Always Allow.”

 

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Knowledgebase

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Sign-in / Login Issues

Problems and Troubleshooting

Issue: User is unable to login and access to Door James. This article also applied for user's requesting password reset. Error: Your sign-in was blocked. Can’t login into account. It says additional i...

How to Deactivate the Member App

Member App

Manager In case there is a need to deactivate the member app and later activate it again, managers and admins in the Admin Panel are able to do that. To do that, go to “Manage”- Member App- Settings....

Overview Dashboard

Tutorial Videos

You can find the tutorial video below. For more questions, please create a help desk ticket and reach us.

The Kiosk Service Technology

Visitor Management

The Door James kiosk is an intelligent visitor management tool which enables a new easier form of registration. The check-in kiosk app is displayed on a tablet via a corresponding URL, which can be im...

Activity Email V2

Category: Admin Panel

How to go get to Activity Email V2Settings: Member App > Activity Emails> Choose Template and edit.Things to remember:New feature that allows you to manage email templates more efficiently at bo...

Time Recording Features

Category: Admin Panel

Released Date: 09-04-2024New Time Recording Feature: A comprehensive new module for time recording has been introduced. This tool enables managers to effectively oversee their team's work schedules, i...

Automatic Reports

Category: Admin Panel

Released: 2-12-2024Admins can now configure and automate the generation and distribution of reports. This feature allows you to customize the content and delivery schedule, ensuring the right informat...

Activity Emails Customization

Category: Admin Panel

Released: 02-12-2024Users now have the flexibility to customize the content of automated emails for key booking-related activities. How Does It Work? · Customize emails for the following activities: B...

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