Updates
Door James
Door James Help Desk

Hello, how can we help?

New App, New Videos – Door James 2.0

We've completed our transition to Door James 2.0!

Check out our updated video tutorials for the Member App, which now runs on Door James 2.0:

English | German | French

We're continually updating our videos, so please save your language playlist for future reference.

Having trouble logging in or accessing Door James?
Troubleshooting & Login Help

Submit a ticket
View existing tickets

Knowledgebase

  • Top articles
  • Latest articles
Sign-in / Login Issues

Problems and Troubleshooting

Sign-in / Login Issues ENGLISH Issue The user is unable to log in and access the Door James application. This article also applies to users requesting a password reset. Typical error message: “Your si...

Geofence Troubleshooting Guide

Problems and Troubleshooting

Here's the full article with all three language versions: Geofence Troubleshooting Guide Applies to: Member App (iOS) | Article type: Troubleshooting German and French translations are listed below...

Door James 2.0 - New App Resources & Documentation

New App Door James 2.0

English Door James 2.0 Resources Welcome to the Door James 2.0 resource page. This page contains the latest support materials for the member app, all in one place. As we continue to develop and improv...

FAQs Frequently Asked Questions - Door James 2.0

New App Door James 2.0

When is the new app available?The new app experience will be available from April 7. Do I need to switch right away?No. You can switch at any time during the 3-month transition period. We recommend sw...

Door James 2.0 – Login & Access Troubleshooting

Category: Problems and Troubleshooting

Applies to: Member App (Web & Desktop) | Article type: Troubleshooting German and French translations are listed below. Overview Door James has now fully transitioned to Door James 2.0. Both of t...

May 2026 Release

Category: Release Notes

May 2026 Watch our May Release videos by selecting your preferred language below: English | German | French   ⊕ Improvements Status Icons → Users can now turn on Status Icons in settings to show icons...

April 2026 Release

Category: Release Notes

April 2026 ♦ Door James Meet Door James Meet is now available in Door James 2.0. Users can share a personal booking link so external contacts can easily find and book an available meeting time, withou...

FAQs Frequently Asked Questions – Door James 2.0 French

Category: New App Door James 2.0

FAQs - Door James 2.0 Quand la nouvelle application sera-t-elle disponible ?La nouvelle application est disponible à partir du 7 avril. Dois-je changer immédiatement ?Non. Vous pouvez effectuer la tra...

View entire Knowledgebase
Privacy Policy Impressum