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Door James
Door James Help Desk

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Admin Panel Login Issues

We are currently aware of an issue affecting some users experiencing Admin Panel Login difficulties.
If you are impacted, please log a ticket with the help desk and we will prioritize your case.

Geofencing & Auto Check-In Issues

If you're experiencing problems with Geofencing or Auto Check-In, we've implemented a quick fix accessible directly in the Member App — no update required.

→ View the Geofencing Troubleshoot Guide

We're sorry for the frustration this has caused. Thanks for your patience while we develop major improvements coming with DoorJames 2.0 in April!

Submit a ticket
View existing tickets

Knowledgebase

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Geofence Troubleshooting Guide

Problems and Troubleshooting

Here's the full article with all three language versions: Geofence Troubleshooting Guide Applies to: Member App (iOS) | Article type: Troubleshooting German and French translations are listed below...

February 2026 Release

Release Notes

Door James – Release Notes 23 February 2026 Watch our February Release videos by selecting language below: English | German | French  ⊕ Improvements Sticker Orders → Office Admins can now place and ...

Sign-in / Login Issues

Problems and Troubleshooting

Issue: User is unable to login and access to Door James. This article also applied for user's requesting password reset. Error: Your sign-in was blocked. Can’t login into account. It says additional i...

How to Deactivate the Member App

Member App

Manager In case there is a need to deactivate the member app and later activate it again, managers and admins in the Admin Panel are able to do that. To do that, go to “Manage”- Member App- Settings....

Activity Email V2

Category: Admin Panel

How to go get to Activity Email V2Settings: Member App > Activity Emails> Choose Template and edit.Things to remember:New feature that allows you to manage email templates more efficiently at bo...

Time Recording Features

Category: Admin Panel

Released Date: 09-04-2024New Time Recording Feature: A comprehensive new module for time recording has been introduced. This tool enables managers to effectively oversee their team's work schedules, i...

Automatic Reports

Category: Admin Panel

Released: 2-12-2024Admins can now configure and automate the generation and distribution of reports. This feature allows you to customize the content and delivery schedule, ensuring the right informat...

Activity Emails Customization

Category: Admin Panel

Released: 02-12-2024Users now have the flexibility to customize the content of automated emails for key booking-related activities. How Does It Work? · Customize emails for the following activities: B...

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