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Door James
Door James Help Desk

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Geofencing & Auto Check-In Issues

If you're experiencing problems with Geofencing or Auto Check-In, we've implemented a quick fix accessible directly in the Member App — no update required.

→ View the Geofencing Troubleshoot Guide

We're sorry for the frustration this has caused. Our team is actively working on major improvements coming with DoorJames 2.0, launching in April.

Thank you for your patience!

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Knowledgebase

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Geofence Troubleshooting Guide

Problems and Troubleshooting

  Overview Due to recent iOS updates, geofence permissions are not always automatically granted and may need to be requested again. If you're experiencing issues with geofencing — such as check-ins n...

Sign-in / Login Issues

Problems and Troubleshooting

Issue: User is unable to login and access to Door James. This article also applied for user's requesting password reset. Error: Your sign-in was blocked. Can’t login into account. It says additional i...

How to Deactivate the Member App

Member App

Manager In case there is a need to deactivate the member app and later activate it again, managers and admins in the Admin Panel are able to do that. To do that, go to “Manage”- Member App- Settings....

Overview Dashboard

Tutorial Videos

You can find the tutorial video below. For more questions, please create a help desk ticket and reach us.

Activity Email V2

Category: Admin Panel

How to go get to Activity Email V2Settings: Member App > Activity Emails> Choose Template and edit.Things to remember:New feature that allows you to manage email templates more efficiently at bo...

Time Recording Features

Category: Admin Panel

Released Date: 09-04-2024New Time Recording Feature: A comprehensive new module for time recording has been introduced. This tool enables managers to effectively oversee their team's work schedules, i...

Automatic Reports

Category: Admin Panel

Released: 2-12-2024Admins can now configure and automate the generation and distribution of reports. This feature allows you to customize the content and delivery schedule, ensuring the right informat...

Activity Emails Customization

Category: Admin Panel

Released: 02-12-2024Users now have the flexibility to customize the content of automated emails for key booking-related activities. How Does It Work? · Customize emails for the following activities: B...

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