Updates
Door James
Door James Help Desk

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March Release

Take a look at our latest improvements: March Release Notes

And let the countdown begin to Door James 2.0, launching April 7th!

New Tutorials - Users & Administrators

We now offer updated tutorials in multiple languages!
Click your role below to select your language & find tutorial playlists:
Member App Users
Administrators - Admin Panel

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Knowledgebase

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Sign-in / Login Issues

Problems and Troubleshooting

Sign-in / Login Issues ENGLISH Issue The user is unable to log in and access the Door James application. This article also applies to users requesting a password reset. Typical error message: “Your si...

Geofence Troubleshooting Guide

Problems and Troubleshooting

Here's the full article with all three language versions: Geofence Troubleshooting Guide Applies to: Member App (iOS) | Article type: Troubleshooting German and French translations are listed below...

March 2026 Release

Release Notes

March 2026 ♦ Door James 2.0 launches on 7 AprilWe’re excited to share that Door James 2.0 will officially launch on 7 April. This is our most significant app update yet, with a completely re-imagined ...

How to Deactivate the Member App

Member App

How to Deactivate the Member App ENGLISH Steps Log in to the Admin Panel Select the correct office Open Office Open Member App Settings & Notifications Toggle Activation to OFF Click Save The M...

Create your office in Door James

Category: Create your office in Door James

Create your office in Door James ENGLISH Overview To create a new office in Door James, use the Rollout function in the Admin Panel. Steps Log in to the Admin Panel Open Office Scroll down and ...

Admin Panel Playlist - English

Category: Tutorial Videos

 https://www.youtube.com/playlist?list=PL8JKYY_7rSqGW2h3Zd1-_pkAQFvqyO5bS Admin Panel Restructured → https://youtu.be/yh8DkC6Inn0?si=vCZaBXYTCTwUr6yU Office Information → https://youtu.be/AMdRLpchWbE...

February 2026 Release

Category: Release Notes

Door James – Release Notes 23 February 2026 Watch our February Release videos by selecting language below: English | German | French  ⊕ Improvements Sticker Orders → Office Admins can now place and ...

Time Recording Features

Category: Admin Panel

Released Date: 09-04-2024New Time Recording Feature: A comprehensive new module for time recording has been introduced. This tool enables managers to effectively oversee their team's work schedules, i...

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