Updates
Door James
Door James Help Desk

Hello, how can we help?

New Tutorials - Users & Administrators

We now offer updated tutorials in multiple languages!
Click your role below to select your language & find tutorial playlists:
Member App Users
Administrators - Admin Panel

Submit a ticket
View existing tickets

Knowledgebase

  • Top articles
  • Latest articles
Sign-in / Login Issues

Problems and Troubleshooting

Sign-in / Login Issues ENGLISH Issue The user is unable to log in and access the Door James application. This article also applies to users requesting a password reset. Typical error message: “Your si...

Geofence Troubleshooting Guide

Problems and Troubleshooting

Here's the full article with all three language versions: Geofence Troubleshooting Guide Applies to: Member App (iOS) | Article type: Troubleshooting German and French translations are listed below...

March 2026 Release

Release Notes

March 2026 ♦ Door James 2.0 launches on 7 AprilWe’re excited to share that Door James 2.0 will officially launch on 7 April. This is our most significant app update yet, with a completely re-imagined ...

Door James 2.0 - New App Resources & Documentation

New App Door James 2.0

English Door James 2.0 Resources Welcome to the Door James 2.0 resource page. This page contains the latest support materials for the member app, all in one place. As we continue to develop and improv...

FAQs Frequently Asked Questions – Door James 2.0 French

Category: New App Door James 2.0

FAQs - Door James 2.0 Quand la nouvelle application sera-t-elle disponible ?La nouvelle application est disponible à partir du 7 avril. Dois-je changer immédiatement ?Non. Vous pouvez effectuer la tra...

FAQs Frequently Asked Questions – Door James 2.0 German

Category: New App Door James 2.0

  FAQs – Door James 2.0 Wann ist die neue App verfügbar?Die neue App ist ab dem 7. April verfügbar. Muss ich sofort wechseln?Nein. Du kannst jederzeit innerhalb der 3-monatigen Übergangsphase wechseln...

FAQs Frequently Asked Questions - Door James 2.0

Category: New App Door James 2.0

When is the new app available?The new app experience will be available from April 7. Do I need to switch right away?No. You can switch at any time during the 3-month transition period. We recommend sw...

Create your office in Door James

Category: Create your office in Door James

Create your office in Door James ENGLISH Overview To create a new office in Door James, use the Rollout function in the Admin Panel. Steps Log in to the Admin Panel Open Office Scroll down and ...

View entire Knowledgebase
Privacy Policy Impressum