Feedback / Suggestion Tickets

If there's a "no-bug“ , "Not a bug " written in the ticket, the ticket can most likely be ignored as it just provides feedback.

A generic answer would be fine, like:

" Thanks a lot for the valuable feedback, we will consider this in our next development cycles“ .

Furthermore, please forward to your team, everyone from Door James team, to avoid responding to internal tickets (if it's test or feedback)

Note : 

Tickets from the Doorjames Team can be ignored / resolved. 

Reference : https://help.doorjames.com/admin/admin_ticket.php?track=1X4-B5G-PSY4&Refresh=77901