How to Submit a Ticket via The Helpdesk

If there is a problem with the Admin Panel, Member App, or in case you have a general question, you can either submit a ticket or search through our helpdesk.

To go to the helpdesk, click on the question mark icon on the bottom left corner on the purple stripe in the Admin Panel (see picture):

This button will lead you to the Door James Helpdesk.

You can first search for a topic in the search bar, or by looking through the knowledgebase.

If there is a new issue that needs to be answered, you can create a new ticket to do so click on “Submit a ticket”.

Then you can choose between:

o   General Questions

o   Account, Organization & Office Management

o   Asset Booking

o   Visitor Management

o   Feature Request

o   Access

o   Bug Report

o   Other

Click on the ticket category that fits the subject of your issue. Then you will need to write your name, email, subject of your ticket, and the message.

You can also add up to 3 images or documents to your message. Then click on “submit ticket”. You will receive a ticket tracking ID.

If you want to check on the status of your ticket, just click on “View existing tickets” on the Door James Helpdesk start page. Then enter your Ticket tracking ID and email and click “View ticket”.